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Every layer of IT,
one team.
From a user who can't log in, to a full enterprise data center build - TecharenaBG handles the complete IT stack. Remote support available 24/7. On-site engineers across Sofia and the surrounding region.
Six service areas, one point of contact
Whether you need immediate remote help or a long-term infrastructure partner, we have a service that fits - and a team that delivers it properly.
Helpdesk & Remote Support
24/7 remote support via TeamViewer and AnyDesk. We connect to your device, fix the problem in front of you, and don't close the call until you're satisfied.
- Available 24/7
- TeamViewer & AnyDesk
- Phone, email & chat
End-User IT Support
Patient, plain-language support for office staff, executives, and new starters - delivered remotely or on-site. We adapt to the person, not just the ticket.
- Device setup & onboarding
- Microsoft 365 & email
- Remote & on-site delivery
Field Support Engineer
On-site IT engineering across Sofia and the surrounding region. Hardware installs, diagnostics, and vendor coordination - SLA-backed response times, not vague estimates.
- SLA-based response
- Hardware install & swap
- Vendor escort & coordination
Network Infrastructure
Structured cabling, Wi-Fi design, switching, and firewall setup - designed for your space, installed cleanly, and handed over with full documentation.
- Cat6A cabling & fibre
- Cisco, Ubiquiti, Fortinet, MikroTik
- Wi-Fi site surveys
Cybersecurity
Security audits, MFA rollout, phishing simulations, staff training, and endpoint protection - practical security work focused on real risks, not theoretical compliance.
- Security audits & reports
- Phishing simulation & training
- MFA & endpoint protection
Data Center Build & Deployment
End-to-end data center design and build - rack installation, server deployment, switching, structured cabling, and full commissioning to enterprise specification.
- Rack, server & switch install
- LAN, fibre & power cabling
- Full documentation & handover
Simple process, every time
Regardless of the service - helpdesk call, field visit, or infrastructure project - the same four principles apply.
You reach out
Phone, email, or chat. Tell us what you need and we take it from there.
We scope the work
Quick call or site visit to understand the problem and agree on approach.
We get it done
Remote, on-site, or full project - whichever the job requires.
You confirm it's right
We don't close anything until you're satisfied. Documentation included.
Proof of scale
Enterprise Client - Sofia Data Center
Our largest completed project - a full enterprise data center build for Enterprise Client in Sofia. 6 racks, 66 servers, 10 switches, and three structured cabling systems delivered on schedule with zero post-handover incidents.
Not sure which service you need?
That's completely fine - most IT problems don't come with a label. Describe what's happening and we'll figure out the right approach together. No obligation, no sales pitch.
Ready to work together?
One team for your entire IT stack - from a password reset at 2am to a data center build for a global enterprise.
Get in TouchOr email us at info@techarenabg.com