EN
BG
DE
Hörmann Bulgaria
Field IT Support
Ongoing field IT support and end-user assistance for the Bulgarian operations of Europe's leading manufacturer of automated door and gate systems - across both office and warehouse environments.
What we do
TecharenaBG provides ongoing field IT support for Hörmann Bulgaria - the local operations of Europe's leading manufacturer of doors, gates, and access systems. Our engineer covers both the corporate office environment and the active warehouse floor, handling everything from workstation setup and end-user support to network maintenance and hardware replacement.
The engagement is SLA-backed, with guaranteed response times across all incident categories. We act as an extension of the company's IT function - a trusted on-site presence who knows the environment, the users, and the infrastructure.
Office & warehouse environments
A look at the different environments and work types covered under this contract.
Office workstation setup and configuration
OfficeWarehouse floor IT equipment and terminals
WarehouseHardware installation - laptop and desktop setup
HardwareNetwork rack and switching infrastructure
NetworkPrinter and peripheral configuration
PeripheralsOn-site support session with end user
SupportWhat's covered
Hardware install & replacement
Workstations, laptops, printers, and peripherals across office and warehouse
On-site troubleshooting
Diagnosis and resolution of hardware, software, and connectivity issues
Network maintenance
Switch, Wi-Fi, and LAN upkeep across office and warehouse floors
End-user support
First-line IT assistance for office staff and warehouse operators
Vendor coordination
Acting as on-site technical representative during third-party visits
Software & system support
Windows, Microsoft 365, and line-of-business application assistance
Printer & peripheral management
Setup, driver installation, and troubleshooting across all sites
Ongoing SLA coverage
Guaranteed response times for all incident categories
Two very different environments
Corporate office
Standard office environment with workstations, laptops, printers, and Microsoft 365. End-user support ranges from password resets and email issues to full device setup for new starters. Professional, quiet environment - issues resolved discreetly.
- Workstation & laptop setup
- Microsoft 365 support
- Printer & peripheral management
- New starter onboarding
Warehouse floor
Active warehouse with industrial terminals, barcode scanners, label printers, and ruggedised devices. IT issues here have direct operational impact - fast response and robust fixes are essential to keep production moving.
- Industrial terminal support
- Barcode scanner & label printer setup
- Ruggedised device management
- Fast response - production-critical
Key challenges
Mixed office and warehouse environments
Supporting both a corporate office and an active warehouse floor requires adapting quickly - different hardware, different users, and very different working conditions on the same site.
Industrial hardware demands
Warehouse environments put extra demands on hardware - rugged terminals, barcode scanners, and label printers require specialist handling alongside standard office equipment.
Minimising operational downtime
Any IT outage on the warehouse floor has direct operational impact. Our SLA-backed response model ensures issues are resolved before they become production stoppages.
Vendor escort & coordination
When ISPs or specialist vendors visit, we act as the on-site technical representative - ensuring work meets the company's standards and is properly documented.
What went into this engagement
Need a field engineer for your office or warehouse?
We provide SLA-backed field IT support for businesses across Sofia and the surrounding region - single-site or multi-environment, one-off or ongoing contract.